Returns and refunds

Customers of AZIENDA AGRICOLA PRAVIS SOCIETA’ SEMPLICE IN SIGLA “VISPRA S.S.” acting as consumers have the right to withdraw from the contract, as provided for by the Consumer Code.

Please note that this right is reserved solely for natural persons, that is, private consumers acting for purposes unrelated to their profession. There is no right of withdrawal for legal persons or for natural persons acting in a professional capacity in relation to the purchase contract.

To exercise the right of withdrawal, the consumer who made the purchase must notify their intention to withdraw from the purchase to the email address [email protected] within 14 (fourteen) working days of the date of receipt of the goods sent by AZIENDA AGRICOLA PRAVIS SOCIETA’ SEMPLICE IN SIGLA “VISPRA S.S.” (article 9 of the Terms of sale).

Once the notice has been received, the customer service of AZIENDA AGRICOLA PRAVIS SOCIETA’ SEMPLICE IN SIGLA “VISPRA S.S.” will promptly contact the customer with instructions for returning the goods.

Having received the instructions, the customer must ship the goods promptly, taking care to pack them carefully, where possible placing them in an outer box and avoiding damage to the original packaging with adhesive tape, labels, etc. The product must be returned intact in its original packaging, complete with all its parts and accessories, including any free gifts received. Shipping costs and responsibility for the goods during shipping are borne by the customer, as provided for by law: we therefore recommend insuring the products for shipping with the chosen courier. In the event of transport damage occurring during the return, AZIENDA AGRICOLA PRAVIS SOCIETA’ SEMPLICE IN SIGLA “VISPRA S.S.” will notify the Customer within five working days of receipt of the goods, allowing them to file a claim with the courier used for transport. The damaged goods will be made available for return and the withdrawal request will be cancelled at the same time.

After the goods have been received at the warehouse, AZIENDA AGRICOLA PRAVIS SOCIETA’ SEMPLICE IN SIGLA “VISPRA S.S.” will check their integrity. If damage is found that does not in any case compromise the use of the product, or tampering with the original packaging (not due to transport), or if the packaging itself is missing, AZIENDA AGRICOLA PRAVIS SOCIETA’ SEMPLICE IN SIGLA “VISPRA S.S.” will withhold a percentage of up to 10% of the value of the goods, chargeable as restoration costs.

Without prejudice to any restoration costs for ascertained damage, AZIENDA AGRICOLA PRAVIS SOCIETA’ SEMPLICE IN SIGLA “VISPRA S.S.” will refund the full amount of the goods purchased within 30 days, excluding transport costs, by bank transfer to the account indicated by the customer.

The right of withdrawal is entirely forfeited if the products are returned:

• damaged (for reasons other than transport);
• incomplete, i.e. missing parts, accessories, boxes, etc.