Terms of sale
The sale of the products offered directly by AZIENDA AGRICOLA PRAVIS SOCIETA’ SEMPLICE IN SIGLA “VISPRA S.S.”, Registered office: Madruzzo (TN) Località Le Biolche 1, VAT number and tax code: 01009760222, [email protected], telephone: +39 0461 564305, Reference email: [email protected], is governed by the following General Terms of Sale, drawn up in accordance with the rules on distance contracts and contracts concluded away from business premises, in particular Legislative Decree no. 206 of 6 September 2005 (“Consumer Code”) as amended by Legislative Decree no. 21 of 21 February 2014 implementing Directive 2011/83/EU, and Legislative Decree no. 70 of 9 April 2003 (“E-Commerce” Decree).
1) Parties to the Contract
The parties to the contract are: Azienda Agricola Pravis Societa’ Semplice In Sigla “Vispra S.S.”, also referred to as the Seller, which operates the website www.pravis.it, and the Customer, i.e. the natural or legal person who has placed an order through the website www.pravis.it, provided that the order has been accepted by AZIENDA AGRICOLA PRAVIS SOCIETA’ SEMPLICE IN SIGLA “VISPRA S.S.”.
2) Application and amendment of the general terms of sale
The Customer is required to read the general terms made available on the website www.pravis.it, so that they can be stored and reproduced, pursuant to article 12 of Legislative Decree 70/03. By placing an order in the manner set out below, the Customer declares that they have read all of this information and the instructions provided during the purchase procedure, and that they fully accept the General Terms of Sale and the provisions of the order procedure. Azienda Agricola Pravis Societa’ Semplice In Sigla “Vispra S.S.” reserves the right to amend these General Terms of Sale by giving notice on this page of the website. The applicable General Terms of Sale are those in force at the time the order is placed online. Any amendment will take effect from the date of its publication on the website.
3) Use of the website
Access to the website is reserved exclusively for users over 18 years of age. Registration with a "username" and "password" is provided for. The Seller reserves the right to take legal action against any breach or abuse, in the interest and for the protection of all consumers. The customer will only be asked for the data necessary for the delivery and invoicing of the order. Furthermore, by accepting these Terms of Sale, the Seller is released from all liability arising from the issue of incorrect tax documents due to errors in the data provided when placing the order online, the customer being solely responsible for entering such data correctly.
4) Characteristics and prices of products or services
The essential characteristics of the products are set out in the offer for each product. Product images may not perfectly represent their characteristics and may differ in colour, size, products and accessories shown. Consequently, the Seller shall not be liable for any inadequacy of the graphic representations of the products shown on the website, since such representations are purely illustrative. The price of the items offered is shown in euros and includes VAT. Azienda Agricola Pravis Societa’ Semplice In Sigla “Vispra S.S.” reserves the right to change the price of the products at any time without notice, following market changes and/or typographical errors. The price displayed is not binding. If an incorrect price is published by mistake, the Customer will be informed immediately before shipping and will be sent a new order confirmation with the correct price. The order may then be confirmed or cancelled and, if it is cancelled and payment has already been made, it will be refunded in full. In any case, advance payment for a supply does not justify a confirmation of acceptance of the incorrect order, which may be rejected by Azienda Agricola Pravis Societa’ Semplice In Sigla “Vispra S.S.” If it proves impossible to contact the user, the order will be automatically cancelled and the advance payment refunded. The prices shown on the website are valid only for purchases made online, and may differ from those in the shop and on other sales platforms where we are present as sellers. Prices do not include transport and delivery costs, which are in any case shown separately before the order is submitted and specified in the order receipt confirmation sent to the customer by email.
5) Placing of orders, confirmation of receipt of the order, acceptance and shipping
The Customer may purchase only the products shown on the website www.pravis.it, as described during the ordering process. Correct receipt of the order is confirmed by Azienda Agricola Pravis Societa’ Semplice In Sigla “Vispra S.S.” by means of an email reply sent to the email address provided by the Customer when ordering. This confirmation message will show the date and time the order was placed and a customer order number, to be used for any further communication with Azienda Agricola Pravis Societa’ Semplice In Sigla “Vispra S.S.”. If the order is not accepted, Azienda Agricola Pravis Societa’ Semplice In Sigla “Vispra S.S.” guarantees that the Customer will be notified accordingly. All product information on www.pravis.it, such as technical specifications, images, formats, etc., is not binding on the Seller and is subject to change at any time, unless expressly indicated as binding. By submitting the order online, the Customer acknowledges and declares that they have read and fully accept the General Terms of Sale.
6) Payment methods
The customer may pay for the products ordered and the related delivery costs by the following method:
- Payment by advance bank transfer
If, for any reason, it proves impossible to charge the amounts due from the Customer and/or the payment is unsuccessful, the sales process is automatically cancelled and the sale automatically voided.
7) Acceptance of the product by the customer
Pursuant to article 1510 of the Italian Civil Code concerning distance purchases, the Seller has no liability for any delays in delivery caused by the carrier, nor is it in any way liable for damage caused by the carrier. We therefore recommend following this procedure when collecting the parcel:
Carefully check the condition of the parcel and, in the event of any damage or suspected damage, dispute it immediately with the carrier, writing on the delivery receipt the wording “RISERVA DI CONTROLLO MERCE PER… (goods accepted subject to inspection for…, stating the reason). Adding this reservation allows the goods to be inspected at a later time, as the courier does not allow the parcel to be opened until it has been signed for. If you accept without adding any RESERVATION, you sign a document declaring that the parcel arrived in perfect condition, and at that point it will not be possible to obtain any refund.
If it is not possible to accept the parcel with reservation, or if the damage is visible without opening the parcel, refuse the damaged goods.
Even in the case of damage not recognisable at the time of delivery, the recipient must report the damage to the courier and to Azienda Agricola Pravis Societa’ Semplice In Sigla “Vispra S.S.” within 8 days of receipt of the goods; otherwise, the right to obtain compensation for the damage from the courier is lost.
8) Invoicing
For each order placed online, an invoice will be issued if the Customer is a professional or a company with a VAT number. If the Customer is a private individual, a standard tax receipt will be issued.
9) Right of withdrawal
The right of withdrawal must be exercised within a maximum of 14 working days, starting, for services, from the date of conclusion of the contract and, for goods, from the date of delivery of the goods.
10) Guarantees
The products sold by Azienda Agricola Pravis Societa’ Semplice In Sigla “Vispra S.S.” are covered by the conventional 24-month guarantee for lack of conformity not detectable at the time of purchase, pursuant to Legislative Decree 206/2005. To benefit from guarantee assistance, the customer must keep the tax documentation received at the time of purchase. The 24-month guarantee pursuant to Legislative Decree 206/05 applies to products with a lack of conformity, provided they have been stored correctly. The guarantee cannot be applied if negligence in the storage of the product is found; wear is not covered by the guarantee. This guarantee is reserved solely for the private Consumer (a natural person who purchases the goods for purposes not related to their professional activity, i.e. who makes the purchase without indicating a VAT number in the order form); for professional users the guarantee is 12 months from the date of purchase.
11) Communications and complaints
Written communications addressed to the Seller and any complaints will be considered valid only if sent to the following address: Azienda Agricola Pravis Societa’ Semplice In Sigla “Vispra S.S.”, Madruzzo (TN), 38076 Località Le Biolche 1, if sent by email to [email protected], or by certified email (PEC) to [email protected]. In the communication, the Customer must state their place of residence or domicile, telephone number, order number and the email address to which they wish the Seller’s replies to be sent.
12) Place of jurisdiction
For any dispute, the competent court is that of the consumer.
13) Privacy
Please refer to the dedicated page: Privacy Policy
14) Promotions and discounts
Promotions and discount vouchers on www.pravis.it cannot be combined with one another unless otherwise indicated.
15) Approval pursuant to articles 1341 and 1342 of the Italian Civil Code
Pursuant to and for the purposes of articles 1341 and 1342 of the Italian Civil Code, I declare that I have carefully read and examined all the clauses and conditions contained in these General Terms of Sale, and that I specifically accept and approve all the provisions contained therein under articles 1 to 15.